Customer Support Specialist (Global)

About the role

beehiiv is an all-in-one newsletter and creator platform with $20M+ ARR and 100% year-over-year growth. It is looking for a Customer Support Specialist, a customer-facing role that works with business leaders to map beehiiv's solutions to their goals. You will support customers throughout their lifecycle, from onboarding to ongoing support and renewal, coordinating with internal teams.

Key responsibilities

• Act as the main point of contact for customer escalations and resolve them proactively and in a timely way
• Be available nights, weekends and holidays, ideally covering one day on the weekend
• Advocate for customers and drive cross-functional projects across Sales, Product and Support
• Help users achieve their desired outcomes
• Create and maintain documentation and processes that help users and improve internal processes
• Build reusable assets such as prompts, macros, documentation and small automations

Required profile

• 3+ years in a similar support role
• Hands-on, results-oriented, with strong communication, listening and writing skills
• Strong organization skills, able to work independently with little direction
• Ownership mentality and genuine excitement about scaling a nascent platform
• Experience building something with AI (prompts, workflows, automation) is a plus
• Experience at an email platform is a huge plus

Required skills

• Prior experience with Zendesk and other support tools
• Technical problem-solving and resolving user issues with care
• Customer relationship management

What we offer

• Competitive salary and stock options
• Health, dental and vision insurance, and 401(k) employer match
• Unlimited PTO (minimum 10 days per year mandatory)
• Annual in-person team retreat, unlimited book budget and monthly wellness days