Operations Manager cum Data Analyst

Blueleaf IT Solutions

2024-08 -

Built Power BI dashboards and reports using Power Query and DAX to monitor operational performance, revenue targets and resource allocation, providing management with data‑driven insights. Queried and extracted data from ERP and SaaS databases using SQL (MySQL Workbench, DBeaver) for reporting and ad‑hoc analysis. Coordinated cross‑functional collaboration across Marketing, Sales, Development, Testing, Implementation, HR and Accounts, aligning departmental goals and accelerating delivery. Led Agile teams as Scrum Master, driving backlog grooming, sprint planning, daily stand‑ups and retrospectives. Conducted client meetings to gather requirements, deliver progress updates and ensure long‑term satisfaction.

Software Implementation Head

Blueleaf IT Solutions

2020-08 - 2024-08

Led full‑cycle SaaS product implementation, custom ERP systems and website projects from client onboarding to post‑deployment L1/L2 support, ensuring seamless adoption. Acted as dedicated client liaison, managing end‑to‑end communication and maintaining high satisfaction levels. Gathered and analysed client requirements to deliver customized software solutions aligned with business objectives. Managed multiple concurrent implementation projects, delivering on‑time within scope and budget. Logged and tracked issues in Trello/Jira, coordinating with Development and QA for swift resolution, and managed GoDaddy domains and Google Workspace configurations.

Career Break

2016-01 - 2020-12

Took a planned career break for family commitments and personal development, including self‑directed learning in IT and software domains.