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Skills
Experience
Head of Reception
Surf Camp
2026-03 -
Leads daily front‑desk and reception operations for an international guest base, overseeing the full booking cycle from enquiry to check‑out. Recruits, trains and onboards new receptionists, documenting procedures in Notion to ensure consistent standards without daily supervision. Manages reservations, payments, booking modifications and refunds in Cloudbeds and Stripe, maintaining audit‑ready records. Acts as the escalation point for guest complaints and operational issues, resolving them directly with guests and partner departments.
Receptionist
Surf Camp
2024-08 - 2026-02
Handled check‑ins, check‑outs, reservations, payments and booking changes for guests from Europe and North America. Provided multi‑channel customer support via WhatsApp Business, email, phone and in‑person, often as the sole point of contact. Coordinated surf sessions, activities, airport transfers and daily guest schedules, adapting plans in real time to flight changes or weather conditions.
Trip Coordinator
Tour Operator
2023-10 - 2024-06
Coordinated Explore, Sahara and hiking packages end‑to‑end, managing itineraries, transport, accommodation and activities. Liaised remotely with international clients, drivers, guides and tourism partners to keep multi‑day trips running on schedule. Ensured accurate documentation and timely communication, contributing to high client satisfaction rates.
Sales Manager Intern
Travel Agency
2023-03 - 2023-09
Managed inbound leads and customer enquiries, recommending tailored travel options based on budget and interest. Prepared quotations and custom packages, then followed up with prospects to convert enquiries into confirmed bookings. Maintained CRM and customer records, building long‑term client relationships.
Education
Baccalaureate in Physical Sciences & Chemistry (French Option), Mention Bien
Languages
Arabic
native
Tamazight
native
English
intermediate
French
intermediate
Italian
intermediate
Last updated: fa 4 hores