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Skills
Experience
Trading Agent – Line Mover
2025-01 -
Set up sports betting products including main lines, futures and props, handling pricing and market movement based on defined criteria. Prevented fraud and executed risk protocols to ensure compliance. Collaborated with betting operations to monitor odds and adjust lines in real time. Utilized market data analysis tools to optimize pricing strategies.
Customer Service Agent
2024-01 - 2025-12
Provided technical support, scheduled shipments, and sold products and services for a mobile internet company. Assisted customers with device setup and connectivity issues, ensuring high satisfaction. Followed company protocols and privacy standards while handling sensitive data. Met sales targets and adhered to strict service level agreements.
Customer Service Agent – Remote
2022-01 - 2023-12
Worked as a retention agent for a telecommunications provider, identifying solutions to prevent customer churn. Handled service trouble tickets, negotiated resolutions, and documented interactions. Maintained detailed records of customer issues and applied company protocols to ensure compliance. Achieved high retention rates through effective communication and problem‑solving.
Languages
Spanish
fluent
English
fluent
Last updated: fa 1 dia