Delivery Operations Manager

About the role

CityXerpa is a technology platform that consolidates food delivery, grocery shopping, mobility and experience booking in Andorra. The Delivery Operations Manager will lead the central delivery team, ensure real‑time service quality and drive continuous operational improvement.

Key responsibilities

• Lead the central delivery team, supervise real‑time service, organise shifts, set priorities and ensure deadlines and quality standards are met.
• Plan operational capacity and resources, balance workloads and size teams, shifts and fleet according to demand forecasts.
• Monitor performance and operational costs, define KPIs and dashboards, analyse productivity, control expenses and spot improvement opportunities.
• Define, optimise and document work processes, assign responsibilities and implement tools that increase efficiency and consistency.
• Manage service risks and incidents, coordinate resolutions, escalate critical issues to management with data‑driven action plans.
• Drive continuous improvement and automation by identifying manual tasks, analysing root causes and collaborating with the technology team on permanent solutions.
• Coordinate cross‑functional teams (business, tech, finance, HR, customer care) to align priorities and adapt resources for new clients and services.

Required profile

• At least 3 years of experience in delivery, logistics or service operations with responsibility for teams or cross‑functional coordination.
• Degree in Business Administration, Engineering, Operations or equivalent professional experience.
• Proven track record managing service commitments, performance indicators and multiple priorities.
• Strong analytical mindset, comfortable interpreting data, cost analysis and decision‑making.
• Leadership, organisational and communication skills to coordinate diverse stakeholders.
• Fluent in Catalan and Spanish; availability to cover or supervise midday, night, weekend and holiday shifts.

Required skills

• Proficiency with digital management, project‑tracking and reporting tools.
• Experience with capacity planning, resource allocation and incident management.

What we offer

• 22 working days of vacation plus official holidays.
• Flexible schedule: Monday‑Thursday from 08:30 with variable end time, Friday until 15:00.
• Continuous training and professional development.
• Exclusive employee discounts and internal referral incentives.
• Dynamic digital work environment with direct impact on business growth.
• Collaborative, diverse team culture focused on excellence, accessibility, innovation and integrity.