Spa Receptionist

About the role

The Spa Receptionist will be the first point of contact for guests at Sport Hotel Hermitage & Spa, providing personalized assistance and ensuring a seamless experience across hotel and spa services. This position requires a friendly, organized professional who can handle guest inquiries, coordinate with other departments, and support administrative tasks.

Key responsibilities

• Guide and advise guests on hotel and spa offerings, including treatments and services.
• Address guest requests promptly and find effective solutions.
• Assist other departments with administrative duties and information flow.
• Manage front‑desk operations for the spa, including check‑in/check‑out and reservation handling.

Required profile

• Formal education in tourism, hotel management, aesthetics or massage therapy.
• Professional appearance and excellent client service attitude.
• Responsible, organized and able to work in a fast‑paced environment.
• Fluent in Spanish, English and French; Russian is a plus.
• Minimum 2–3 years experience in a 4‑ or 5‑star hotel or spa.

Required skills

• Proficiency with hotel management software, preferably Opera.

What we offer

• Seasonal winter contract with the possibility of an indefinite position.
• Meal provision (lunch or dinner) according to shift.
• Accommodation assistance if required.
• Positive work environment and internal training opportunities.