Assistant Front Office Manager

About the role

The Assistant Front Office Manager will support the Front Office Manager in delivering an exceptional guest experience at Sport Hotel Hermitage & Spa, a 5‑star resort in Andorra. This position is ideal for a hospitality professional who enjoys a dynamic, high‑end environment and can step in for the manager when needed.

Key responsibilities

• Assist the Front Office Manager and assume their duties during absences.
• Provide daily operational support to reception staff, ensuring smooth check‑in/check‑out processes.
• Guarantee a positive customer experience across all front‑office interactions.
• Coordinate accurate billing for individual guests and liaise with the administration department.

Required profile

• Formal education in tourism or hotel management (master’s or postgraduate level).
• 2‑3 years of experience in a 4‑ or 5‑star hotel environment.
• Professional appearance and excellent customer service attitude.
• Strong organizational and responsibility skills.
• Fluent in Spanish, English, and French; Russian or Catalan a plus.

Required skills

• Proficiency with hotel management software, preferably Opera.

What we offer

• Permanent contract with the possibility of accommodation support.
• Excellent work atmosphere within a young, dynamic team.
• Internal training and development opportunities.