Assistant Front Office Manager

About the role

We are looking for an Assistant Front Office Manager to support the Front Office Manager at Sport Hotel Hermitage & Spa in Andorra la Vella. The role combines operational support, guest experience oversight and coordination with the administration team.

Key responsibilities

• Assist the Front Office Manager and take over their duties during absences.
• Provide daily operational support to reception staff.
• Ensure a positive guest experience throughout all front‑desk processes.
• Support accurate billing of individual guests and cooperate with the finance department.

Required profile

• Formal education in tourism or hotel management (master’s or postgraduate degree).
• Professional appearance and excellent customer service attitude.
• Responsible, organized and able to work in a dynamic environment.
• Fluent in Spanish, English and French (Russian and Catalan a plus).
• Minimum 2‑3 years experience in a 4‑ or 5‑star hotel.
• Familiarity with Leading Hotels quality standards is valued.

Required skills

• Opera hotel management software (or similar PMS).

What we offer

• Indefinite (permanent) contract.
• Meals and accommodation assistance when required.
• Excellent work environment and internal training opportunities.