DevOps Medallia Expert

About the role

Billigence, a boutique data consultancy headquartered in Sydney, is looking for an experienced DevOps Medallia Expert to develop, configure and support the Medallia customer experience platform for an enterprise client. This is a hands-on application development role with a strong JavaScript focus, covering platform configurations, enhancements and end-to-end operational support, from surveys and digital experience through to the ETL/ELT pipelines feeding the platform. The contract is 12 months, outside IR35, and is remote, open to candidates based in Europe.

Key responsibilities

• Develop and maintain JavaScript, HTML, CSS and script-based configurations and enhancements for the Medallia platform
• Administer and configure the platform, including reports, dashboards, KPIs and visualisations
• Configure, test and deploy customer surveys and feedback programmes
• Manage Medallia Digital properties, intercepts, tagging and digital experience configurations
• Gather requirements, carry out impact assessments and support business analysis
• Troubleshoot platform, reporting, data and integration issues across business and IT teams
• Support the SaaS application and its ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating troubleshooting with other IT teams
• Perform data validation and root-cause analysis, and support SQL and database investigations where needed
• Share knowledge by keeping the Confluence knowledge base up to date in a structured, LLM-friendly format

Required profile

• Proven, hands-on experience with the Medallia platform, including administration and configuration; direct Medallia experience is essential
• Application development experience, ideally in a DevOps or platform support environment
• Ability to own issues end to end and coordinate troubleshooting across business and IT teams
• Clear documentation habits and a commitment to knowledge sharing
• Ability to work independently and hit the ground running

Required skills

• Strong JavaScript, with working knowledge of HTML, CSS and scripting
• Medallia surveys, reporting and Medallia Digital
• ETL/ELT pipeline support, ideally in Microsoft Fabric and/or IBM DataStage
• Strong SQL for data validation and root-cause analysis
• Desirable: Atlassian Rovo, MCP server building, and AI solutions with ADK