Medallia Platform Engineer

About the role

Billigence, a boutique data consultancy headquartered in Sydney with offices worldwide, is looking for an experienced Medallia Platform Engineer to administer, configure and support the Medallia customer experience platform for an enterprise client. You will be the go-to platform expert across business and IT teams, owning changes, troubleshooting and providing end-to-end support from survey configuration through to the data pipelines feeding the platform. The contract is 12 months, outside IR35, and is remote, open to candidates based in Europe.

Key responsibilities

• Administer and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisations
• Configure, test and deploy customer surveys and feedback programmes
• Manage Medallia Digital properties, intercepts, tagging and digital experience configurations
• Gather requirements, carry out impact assessments and provide business analysis support
• Troubleshoot platform, reporting, data and integration issues across business and IT teams
• Support the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage, working independently and coordinating with other IT teams
• Develop and maintain HTML, CSS, JavaScript and script-based configurations and enhancements
• Perform data validation and root-cause analysis, and support SQL and database investigations where required
• Share knowledge by keeping the Confluence knowledge base up to date in a structured, LLM-friendly format

Required profile

• Proven, hands-on experience administering and configuring the Medallia platform; prior hands-on Medallia experience is essential and candidates without it will not be considered
• Experience configuring Medallia surveys, reporting and Medallia Digital
• Experience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStage
• Experience gathering requirements and carrying out impact assessments with business stakeholders
• Ability to work independently and hit the ground running

Required skills

• Strong SQL skills for data validation and root-cause analysis
• Working knowledge of HTML, CSS and JavaScript
• Strong communication skills and ability to work across technical and business teams

Desirable: experience with Atlassian Rovo, building MCP (Model Context Protocol) servers, and building AI solutions with ADK (Agent Development Kit).