E‑commerce Customer Support Assistant (M/F)

About the role

We are looking for an enthusiastic Ecommerce Customer Support Assistant to be the first point of contact for our B2C customers on the online store. You will handle inquiries before, during and after purchase, ensuring a smooth shopping experience.

Key responsibilities

• Respond to customer emails and phone calls, addressing questions about products, orders and payments.
• Monitor abandoned carts and failed transactions, reaching out to customers to recover sales.
• Process orders, returns and disputes in the ERP system (Business Central).
• Provide first‑level after‑sales service and support other sales channels when needed.

Required profile

• Prior experience in customer support is a plus.
• Strong responsiveness, rigor and a customer‑service mindset.
• Ability to work autonomously in a dynamic environment.

Required skills

• Proficiency with Microsoft Excel, Word and Outlook.
• Comfortable using an ERP system, specifically Business Central.
• Good written and spoken English; additional languages are a plus.

What we offer

• Fixed‑term contract (40 hours/week) with the possibility of a permanent position.
• Variable compensation component.
• Opportunity to join a dynamic, growing team.