Segundo/a jefe/a de recepción

About the role

The hotel is looking for a motivated professional to support the Reception Manager in daily operations and to step in when the manager is absent. This position ensures a seamless front‑desk experience for guests at a 5‑star resort in Andorra.

Key responsibilities

• Assist the Reception Manager and assume their duties during periods of absence.
• Provide active support to receptionists in day‑to‑day tasks.
• Guarantee a positive customer experience throughout all front‑desk processes.
• Ensure accurate billing for individual guests and cooperate with the administration department.

Required profile

• Formal training in tourism or hotel management.
• Professional appearance and excellent customer service attitude.
• Responsible, organized and able to work in a dynamic, young environment.
• Fluent in Spanish, English and French (Russian and Catalan are a plus).
• Minimum 2–3 years experience in a 4‑ or 5‑star hotel.
• Familiarity with Leading Hotels quality standards is valued.

Required skills

• Opera hotel management software.

What we offer

• Permanent contract.
• Accommodation assistance when required.
• Excellent work environment with internal training opportunities.