Account Manager - Europe (Remote)

About the role

EventMobi is a remote-first company offering a fully remote Account Manager position covering Europe. You will be the primary owner of the company's existing client business, acting as a trusted advisor to hundreds of top customers and driving account growth and retention. The role reports to the Director of Sales and works closely with Sales, Customer Success and Professional Services teams.

Key responsibilities

• Manage a pipeline of existing customer business to drive retention and growth, achieving Net Revenue Retention and Account Retention targets.
• Serve as the first point of contact for customers, including initial onboarding, strategy conversations and ongoing relationship building.
• Drive product adoption through regular onboarding calls, training, account debriefs, product demos and check-in calls with 60+ accounts.
• Pursue growth opportunities within the client base through referrals and networking.
• Keep track of active events and manage projects from conception to post-event with the design, support, product and professional service teams.
• Use the AM Daily Dashboard workflow in the CRM to schedule touchpoints and maintain a weekly-updated pipeline forecast.
• Participate in team meetings, Slack discussions and 1:1s, using phone, meetings, in-mails and email to engage customers.

Required profile

• 2-3 years of experience in B2B sales and event management (SaaS preferred).
• Track record of achieving or exceeding targets through upsell and growth.
• Bachelor's degree or equivalent.
• Fluency in English and German; CET working hours.
• Excellent listening skills and strong communication.

Required skills

• Experience with event technology such as registration, event apps, badges, AV solutions and virtual events; prior in-person support is a plus.
• CRM experience, such as HubSpot or Salesforce.

What we offer

• Total compensation of up to 110k EUR OTE.
• 25 vacation days plus 3 summer days and a birthday off.
• Hardware and collaboration tools for remote work.
• Opportunities to meet colleagues in person at WeWork co-working offices.