Agente de reservas

About the role

The Reservation Agent will join the front‑office team of Sport Hotel Hermitage & Spa, one of the leading 5‑star resorts in Andorra. You will be responsible for handling booking enquiries from tour operators, online channels and individual guests, ensuring a smooth and personalized reservation experience.

Key responsibilities

• Process and manage reservation requests received via tour operators, online platforms and direct phone calls.
• Provide telephone sales support and upsell hotel services where appropriate.
• Maintain accurate booking records in the reservation system.
• Coordinate with other hotel departments to guarantee guest expectations are met.

Required profile

• Formal education in Tourism or a related field.
• Previous experience in a central reservations department.
• Fluent written and spoken Spanish, English and French; Catalan is a plus.
• Friendly demeanor with a strong focus on customer service quality.
• Familiarity with Leading Hotels of the World standards is valued.

Required skills

• Proficiency in using reservation software, preferably Opera.
• Basic computer literacy (office applications, internet).

What we offer

• Permanent (indefinite) employment contract.
• Meals provided in the employee cafeteria.
• Positive and dynamic work environment.
• Internal training and development opportunities.