Agente de reservas
Hospitaliti · Andorre-la-Vieille
Descripcion del puesto
About the role
The Reservation Agent will join the front‑office team of Sport Hotel Hermitage & Spa, one of the leading 5‑star resorts in Andorra. You will be responsible for handling booking enquiries from tour operators, online channels and individual guests, ensuring a smooth and personalized reservation experience.
Key responsibilities
- Process and manage reservation requests received via tour operators, online platforms and direct phone calls.
- Provide telephone sales support and upsell hotel services where appropriate.
- Maintain accurate booking records in the reservation system.
- Coordinate with other hotel departments to guarantee guest expectations are met.
Required profile
- Formal education in Tourism or a related field.
- Previous experience in a central reservations department.
- Fluent written and spoken Spanish, English and French; Catalan is a plus.
- Friendly demeanor with a strong focus on customer service quality.
- Familiarity with Leading Hotels of the World standards is valued.
Required skills
- Proficiency in using reservation software, preferably Opera.
- Basic computer literacy (office applications, internet).
What we offer
- Permanent (indefinite) employment contract.
- Meals provided in the employee cafeteria.
- Positive and dynamic work environment.
- Internal training and development opportunities.
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Publicado hace 3 semanas
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Hospitaliti
Andorre-la-Vieille